Molly Borsch

5/3/2024 via Google

5/3/2024
via Google

Let me start off by saying I do not what my review to be a reflection of my stylists work. This should merely a reflection of the training and assistance they are receiving on the floor. I scheduled a full foil and a haircut for 12:30pm I got there at 12:15 and we got started ahead of schedule. My stylist was very nice and seemed to be understanding of the result I was looking for. It was going well, she wasn’t the fastest foiler by any means but that is understandable as they are students and will get faster with experience. 1:30 rolled around and she was still fouling, 2:30 and 3:30 still foiling. My stylist stated that the school would like students to finish up with the clients around 4:00 as school is done at 4:30 and they need to be finished. Since she finished foiling around 3:30 she rushed me to the shampoo bowl (which could use some updating) and started washing my hair. Since I was getting highlights and wanted something similar to a platinum blonde she was also using a toner. She put the toner in and said she was going to let it sit for 7 minutes. I’ve gotten highlights my whole life and the toner has always been left in longer than 7 minutes. I was trusting if the process as I hadn’t seen anything yet so maybe my toner did only need 7 minutes to process. Well, she came back two minutes later and rinsed out my toner and didn’t even let it sit for the 7 minutes she said. Then we walked back to her chair and she stated it was 4:00 and she wouldn’t be able to do the haircut today and asked if I could come back. I am a new mom of a 10 week old and am going back to work in a couple days. I think it is very unprofessional and sad that they schedule things that these students don’t have enough time to complete. I don’t have the schedule or the flexibility to come back whenever I’d like because she was not able to finish my haircut. She also asked if I would be ok with a casual blow dry instead of a style. I said yes, as I felt bad that she was feeling rushed and I did not go there for a blow out (I can do that at home). It was the color I went for. I told her that was fine. She blow dried my hair for maybe 2 minutes and never even brushed thru it. I don’t think she wanted to spend more time cleaning her brush when she finished with me. After that my hair was a tangled mess and was still dripping wet on the ends. She proceeded to get an instructor to sign off/ approve of her work. I thought surely the instructor would have her dry it to see the quality of the color/ color pattern but no, the instructor said Great job! Thanks for coming in today. While my hair was tangled and dripping wet. When my stylist told her that she was unable to get to my haircut I thought maybe someone else could do it or something, they wouldn’t have people leave without finishing the service they scheduled… right? But they did. I paid for my service and left. In disbelief of what just happened I thought, I’ll go home and see my color. I wasn’t able to tell when I left due to the wet hair and unbrushed hair. I was shocked when I got home. And unfortunately a little upset how things ended because if I would’ve seen the finished product at the institute I would’ve brought it their attention. To be continued -

Mackenzie Monk

4/15/2024 via Google

4/15/2024
via Google

Been here a few times and was good enough for me to try coming in again. It’s always a little bit slower but I understand that it’s students and usually don’t mind the extra time. However - All I came in for this time was to get about an inch of hair trimmed and this took 2 1/2 hours. There was one point I couldn’t tell if the student was even cutting my hair or pretending to because of how apprehensive she was and no hair was falling from the shears… Just the sectioning of my hair into 4 parts somehow took almost 40 minutes. I was so confused and disappointed by the experience. Not only that but the sections of my hair are all different lengths even after 3 of the teachers looked at it and “came to help”. It’s like all the staff that “helped” gave me a different haircut. Done dirty. Sad to say this was the last time I’ll be visiting.

Sara Parizek

3/30/2024 via Google

3/30/2024
via Google

Both my daughter’s hair turned out great! 11/14 years old. One got a cut and style and the other got highlights and a haircut. They both said their stylist were really nice and easy to talk too!